Emirates is leading the way for neurodiversity needs, becoming the first airline in the world to achieve Autism Certification with a landmark recognition by the International Board of Credentialing and Continuing Education Standards (IBCCES). By early 2025, the company plans to have over 30,000 cabin crew and ground staff trained to understand and support  travelers across the spectrum,  a pivotal shift for the aviation industry.

To earn the certification, Emirates says it worked closely with IBCCES, conducting surveys with over 14,000 people with disabilities and gathering input from 1,200 industry experts. This extensive research informed the airline’s training programs, equipping staff to recognize sensory triggers and respond effectively to individual needs.

The certification also covers in-flight and ground services, ensuring that passengers with autism have a smooth experience from check-in to arrival.

For a first-class experience, Emirates is introducing sensory guides. These digital tools provide detailed information about environments passengers may encounter during their journey, such as noise levels, lighting, and potential sensory triggers. The resource empowers travelers to plan ahead, minimizing stress and uncertainty.

Additionally, Emirates will offer in-flight sensory aids, including fidget toys and calming tools, to help passengers stay comfortable and focused during their trip.

With this approach, Emirates is aligning itself with Dubai’s goals of becoming the most accessible destination in the world. In December 2023, Dubai International Airport itself achieved its own milestone by becoming the first international airport designated as a Certified Autism Center.